Zenserv Global Solutions Refund Policy
Effective Date : 17-11-2024
At Zenserv Global Solutions, we are dedicated to providing high-quality remote IT solutions. We understand that there may be occasions where our services do not meet your expectations. Please review our refund policy below:
Eligibility for Refunds :
Refunds may be granted under the following conditions:
– Services were not delivered as outlined in the agreement.
– Services performed were defective or did not align with the specified requirements.
– Cancellations were made within the specified timeframe.
Requesting a Refund :
To initiate a refund request, please follow these steps:
- Contact our customer support team at (Email : support@zenservglobal.com) within 30 days of service completion.
- Include your order number and a detailed explanation of the issue.
- Attach any relevant documentation or evidence to support your claim.
Refund Processing Time :
Upon receipt of your refund request, we will:
– Review your submission and investigate the issue.
– Notify you of the outcome within 7 business days.
– If approved, process your refund within 10 business days.
Refund Method :
Refunds will be issued through the same payment method used for the original transaction. Please allow additional time for your financial institution to process the refund.
Non-Refundable Services :
The following services are non-refundable:
– Custom IT solutions or software development once completed.
– Subscription services after the billing cycle has commenced.
– Remote training sessions once attended or accessed.
Changes to the Policy :
Zenserv Global Solutions reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to services purchased after the effective date of the updated policy.
Contact Us :
For any questions or concerns regarding our refund policy, please reach out to us at:
Zenserv Global Solutions
Email : info@zenservglobal.com
Phone : +91 8778739068
Thank you for choosing Zenserv Global Solutions! We appreciate your business and are committed to your satisfaction.